• Web map

Complaints, if any, in accordance with the applicable legislation (civil code for natural persons, the commercial code for legal persons).

To all goods covered by the statutory warranty period of 24 months, unless otherwise stated on the product.

Entitled to the application of the guarantee may lapse, if:

1.       The product has been damaged during transport (Apparent damage to the goods or its packaging, shall be immediately addressed with the carrier. The customer is not obliged to accept such goods from the carrier and extent of damage shall immediately inform the seller).

2.       The product has been damaged wall installation or handling and service conducted in conflict with the user's manual (if the product exists).

3.       The product was used in conditions which did not correspond to the parameters and requirements specified in the documentation (if the product exists).

4.       The product has been damaged by the elements.

5.       The product has been damaged by excessive load or use in breach of the terms set forth in the documentation (if the product exists).

6.       The product was damaged due to a network that does not match the CSN.

The procedure for complaint:

1.       Please inform us of a claim by phone or e-mail.

2.       Goods as a recommended package to our address.

3.       In the mail, please attach a copy of the complaint and the reason for the tax document.

Your complaint we will as soon as possible, but not later than 30 days after its creation.

Withdrawal from the Treaty:

The buyer has under § 53 paragraph. 6 Cust. No 40/1964 Coll. (Cicvil Code.), the right to withdraw from the contract within 14 days of receipt of the goods. If it so decides, the undamaged goods without signs of use or wear, in the original container to send back in that period. Following the return of the goods, the seller to the customer back the equivalent amount for the goods in the manner agreed in advance. The costs associated with the transport is not refunded.